Car towed in Rochester?
Here’s how to get it back.
Call directly
Rochester Tow/Impound Info
Call for vehicle lookup and tow info.
Before you go
Documents: - Valid driver’s license.
Payment: Call ahead to confirm accepted payment methods.
TimeLimit: Storage fees accrue daily. Retrieve as soon as possible.
Fees: Contact the impound lot for current fee schedule.
Parked in a private lot?
Check for tow-away signs at the location where your car was parked. Signs must display the tow company name and phone number.
Know your rights
New York regulates private towing. Signs must be posted at entrances with tow company name and phone.
Your towing rights in Rochester
New York state law protects vehicle owners
🪧Signage Requirements
Signs must be conspicuously posted at each entrance to the lot or property. Must include tow company name and phone number.
Details may vary — verify with local authorities.
🚗Right to Retrieve
Owner may retrieve the vehicle if present before the tow truck departs. NYC requires tow companies to release vehicles if the owner arrives before the truck leaves.
Details may vary — verify with local authorities.
🏢Private Property Rules
Property owner must authorize each individual tow. Blanket authorization may not be valid in some jurisdictions. NYC has specific rules under the Traffic Rules.
Details may vary — verify with local authorities.
📝How to File a Complaint
In NYC, file complaints with the Department of Consumer and Worker Protection (DCWP) at 311. Outside NYC, contact local police or the NY Attorney General's Consumer Helpline at (800) 771-7755.
Source: NY General Business Law §399-o, NYC Traffic Rules §4-08
Parked somewhere else?